Personal Data Processing Policy – AKIO

Last update: February 26, 2026

At AKIO, we value our users' privacy. This policy describes how we collect, use, and protect your personal information in accordance with current Colombian law.

1. Identification of the Data Controller

• Company name:Akio 

• Address:Carrera 43 B # 16-41, Staff Building, Office 801, Medellín, Colombia.

• Email: info@akio.com.co

• Phone:(604) 448 5478

2. Purpose of Data Processing

The data collected by AKIO through our website will be used for the following purposes:

1. Service provision: Manage requests, orders, or contracted services.

2. Communication: Send updates on the status of procedures or respond to inquiries.

3. Marketing: Sending newsletters, promotions, and news (always with prior authorization).

4. Experience improvement: Analyze web behavior to optimize our interface and offering.

3. Rights of Data Subjects

In accordance with Law 1581 of 2012, as a user you have the right to:

• Know, update, and correct your personal data.

• Request proof of the authorization granted.

• Be informed about how your data has been used.

• Revoke authorization or request the deletion of data when legal principles are not respected.

• Access your processed personal data free of charge.

4. Procedure for Exercising Rights

If you wish to consult, correct, or delete your data, you can send a formal communication to:

Email: info@akio.com.co Subject: Personal Data Protection

Your request will be processed within a maximum of ten (10) business days for inquiries and fifteen (15) business days for complaints.

5. Information Security

At AKIO, we implement the necessary technical, human, and administrative measures to ensure the security of records, preventing their tampering, loss, consultation, or unauthorized use.